What if the devil is my guardian angel: ChatGPT as a case study of using chatbots in education Smart Learning Environments Full Text

conversational ai in education

AI-powered speech recognition technology enables computers to understand natural language. Students of all ages are used to getting quick answers via a variety of media, such as videos and web directories. Chatbots used for training may provide information, help people, and grab their attention. Bots can use microlearning to better comprehend each topic by presenting a sequence of questions and replies. Additionally, with the use of artificial intelligence, bots may analyze and rate the work of students they are instructing. If you’re unsure of other phrases that your customers may use, then you may want to partner with your analytics and support teams.

What is the difference between chatbot and conversational AI?

Typically, by a chatbot, we usually understand a specific type of conversational AI that uses a chat widget as its primary interface. Conversational AI, on the other hand, is a broader term that covers all AI technologies that enable computers to simulate conversations.

The quiz bot Frosty the Penguin, created by a Stanford research team, was shown to be more effective than the usage of flashcards as a learning tool. Frosty will ask numerous questions, depending on the student’s interests and topic matter, and congratulate the learner for the right answers. Research was done to determine the effectiveness of the system, and it was discovered that students who used Quizbot studied for 2.6 times longer than those who used a flashcard app.

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With so many students and so little time to create an efficient learning process, the organization of the educational process is a constant source of disappointment for teachers. In eLearning, artificial intelligence may greatly improve process management. Just handing off a few boring jobs to chatbots run by artificial intelligence algorithms would do.

conversational ai in education

Over his 40-year career in artificial intelligence, Mike Sharples declares that he has witnessed just a few such „significant advances,” including a system similar to ChatGPT called GPT-3. Also, relying too much on ChatGPT in education could make it harder for students metadialog.com to think critically and solve problems. Therefore, students must learn to find and evaluate information independently rather than relying solely on an AI tool. It’s like a digital sponge that soaks up knowledge and expands its database with every conversation.

Conversational Artificial Intelligence Development Tools for K-12 Education

We will explore the pros and cons of using AI in learning, specifically focusing on the ChatGPT platform. By the end of this article, you will have a better understanding of the impact of AI on learning outcomes, and whether ChatGPT is helping or hindering student learning. Overburdened institutional staff can deploy chatbots to help deliver a superior learning experience to their students in a „hands-off” way. Any repetitive tasks that are data-driven can be delegated to a bot powered by AI technology.

  • Today’s schools should inspire students to be curious as this is an essential ingredient to conducting primary research, including in frontier areas, where humans have an edge over AI.
  • The Belgian wealth management company, Foyer, is already putting this to use in their HR department.
  • As technology continues to advance, we can expect to see more innovative and effective equipments that help children build confidence, develop skills, and reach their full potential.
  • The study showed that students were more likely to interact with a bot if they felt it was helping them understand concepts better.
  • A chatbot can save schools money by reducing the number of calls they receive from call centers.
  • Similarly, finding the time to give detailed evaluations of each student’s performance can be a challenge for instructors.

The need for student support does not end on the administrative side; it extends after enrollment and into the classroom. An effect of personalized chatbot education is the increased accessibility for students with special needs. Not only do they not have to go to the educational institution physically, but they also have more options and tools for communication and learning. Just as the rise of online education revolutionized the language learning process, developments in AI technology promise a new turning point. Studying a language with AI is becoming increasingly common, as AI enables various useful features in apps and programs.

Learning through Tinkering

We process over 34 billion API calls per month and can interact with other systems to ingest data from many sources. What’s more, our AI is more accurate than competitors with the ability to self-learn and self-heal. We power close to a billion conversational interactions a month, helping organizations drive engagements that feel Curiously Human™, not cold and robotic.

What is an example of AI in the classroom?

Tutoring: AI systems can “gauge a student's learning style and pre-existing knowledge to deliver customized support and instruction.” Grading: Sure, AI can help grade exams using an answer key; but it can also “compile data about how students performed and even grade more abstract assessments such as essays.”

As this technology continues to evolve, the possibilities for transforming education are limitless. AI technology has come a long way since its beginnings in the 1950s and 60s. Early efforts focused on machine learning or teaching computers to recognize patterns and make decisions based on data. This led to the development of expert systems, which are AI programs that use human-like logic to solve complex problems.

AI assistant with human soft skills serves as a student’s personal learning companion

Once you outline your goals, you can plug them into a competitive conversational AI tool, like Watson Assistant, as intents. From my experience using ChatGPT over the past two months, it is evident that a fundamental understanding of the subject matter is crucial for effectively utilizing its capabilities. While it can generate advanced computer code quickly, it should not be seen as a replacement for higher-level problem-solving skills.

conversational ai in education

This will result in the overall growth of society and the future of generations to come. For instance, AI-powered computer vision and voice-to-text apps can significantly boost school accessibility for learners with visual and hearing impairments. AI can also reduce teacher workloads, especially in environments where teachers’ capacity and headcount are low. They can provide a safe and supportive environment for children to practice new skills and receive feedback. They can also personalise the learning experience for each child and help them develop important skills, such as communication, problem-solving, and critical thinking.

Use goals to understand and build out relevant nouns and keywords

Systems based on large language models can also concoct false information. That is because the models are engineered to predict the next word in a sequence. Whether the bots can provide the kind of empathetic support and genuine encouragement that can make human tutors especially effective is not yet known. They used a text box alongside their lessons to request help from Khanmigo, an experimental chatbot tutor for schools that uses artificial intelligence.

  • A study published in February showed OpenAI’s GPT3 language model significantly outperformed most students in introductory programming courses.
  • There can be instances where students miss checking their mailboxes and miss out on  important information.
  • Whether you use rule-based chatbots or some conversational AI, automated messaging technology goes a long way in helping brands offer quick customer support.
  • AI chatbots in education can help engage with prospective students by focusing on intent and engagement.
  • This could be explained by the fact that most of the positive sentiments are led by the novelty effect of ChatGPT as a technology in education.
  • On the one hand, ChatGPT has the potential to be a valuable resource for students and teachers.

Yet, while chatbots are one way to increase efficiency, there’s perhaps a fine line between automation and providing a human touch. The integration of technology is important because it is transforming the way we learn and access information. Technology has the potential to make education more personalized, accessible, and efficient, and it will be important for individuals to be proficient in using a variety of digital tools and platforms. AI can use pre-set grading criteria to evaluate student responses, which is easy enough to do in assessments with clear correct or incorrect responses. But conversation AI can take this a step further and reliably grade more abstract, essay-like responses based on an established set of criteria. These grades are also communicated to students by these chatbots who break down the grading in a more detailed manner than a busy instructor can.

A blog on unsupervised learning with the lens of e-commerce industry

It is therefore crucial to think about how to design responsible chatbots in education. Designing chatbots for educational use should be guided by user-centred design principles and also consider the social, emotional, cognitive, and pedagogical aspects (Kuhail, 2023). In this context, one of the extracted tweets stated “I get the concern… but the response is like burying heads in the sand. They need to be taught how to use this – appropriately, ethically, safely & responsibly. #AI #Education #ChatGPT.” Future research directions should therefore investigate how to design responsible chatbots that could safely be used in education. The education sector is rapidly evolving with the help of conversational AI.

  • Educators and policymakers must carefully consider these ethical considerations when implementing AI in learning.
  • ChatGPT can also make grading easier and take less time, which gives teachers more time to work on other parts of the learning process.
  • IBM Watson® Assistant is a cloud-based AI chatbot that solves customer problems the first time.
  • An AI-based chatbot is a computer program designed to simulate human conversation through natural language processing to understand and respond to user queries in a human-like manner.
  • One recent phenomenon is ChatGPT, a chatbot with a conversational artificial intelligence interface that was developed by OpenAI.
  • The ChatGPT engine is a variant of the GPT (Generative Pretrained Transformer) language model developed by OpenAI.

Chatbots in education are equipped to unburden them by automating and covering repetitive tasks. This way teachers can focus on providing quality education and tracking their student’s progress. It is crucial to recognize that ChatGPT is not a substitute for human teachers or peers. While it can provide support and assistance, it cannot replicate the human element of teaching, which includes empathy, creativity, and adaptability to unique learning needs.

Time to start the conversation

AI is also employed to power voice assistants like Siri, recommend products on e-commerce sites, and detect deadly diseases among others. Moreover, these amazing AI helpers can support our children develop important skills, such as communication, problem-solving, and critical thinking. And we know, as adults, that these skills are essential for success in school and beyond. Moreover, Conversational AI tools can personalise the learning experience for each child. They can adapt to the child’s individual needs, interests, and learning style, which can help keep them engaged and motivated. Spaced Interval Learning is a learning concept that directs students to repeat previous lessons just before they are about to forget them.


Zoomers grow up on smartphones and tablets, so technology is integral to all aspects of learning, from creating and delivering course materials to how these materials are absorbed and memorized. When the educator (see Fig. 12a) asked ChatGPT to give him the APA format for a blog which is about New York city banning the use of ChatGPT, ChatGPT helped with the citation. But it then stated that the provided article does not exist, which (1) no one asked for this information in the first place; and, (2) the information is not accurate as the article exists and can be accessed online. Therefore, someone might ask how to ensure that ChatGPT will not manipulate users and harm them instead of helping them due to their biased algorithms, data, etc. While asking different types of questions, ChatGPT sometimes did not give complete answers, and always come up with unmeaningful reasons, such as oversights or format problems, explaining why it did this (see Fig. 10). As seen in the sample tweets (see Table 3), despite that there is an optimistic overview of using ChatGPT in education, there are also some concerns regarding the use of such technologies in the educational landscape.

conversational ai in education

Earlier students depended on huge libraries and massive volumes of books and journals to submit assignments to their professors. Today conversational AI is making the education process interesting, collaborating for the students while simplifying the teaching process. It examines information, evaluates a student’s knowledge level and provides classes considering their personalized requirements. The education sector is just beginning to explore the potential of conversational AI. But it’s clear that this technology is already revolutionizing how we learn. From AI tutors to automated grading systems, conversational AI is making learning easier and more accessible for students and instructors alike.

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In the late 80s and early 90s, researchers began exploring neural networks. In fact, they mimic the behavior of biological neurons and can „learn” from data with minimal programming. Although learners aren’t actually talking to a live human, the AI behind this feature is responsive and interactive, meaning no two conversations will be exactly alike!

conversational ai in education

German app and eLearning platform Babbel offers courses in 14 languages and employs speech recognition, personalized assessments, and grading algorithms. Based on the concept of spaced repetition, the app also uses a tool to remind users of words and phrases. Thanks to AI for learning languages, students can study anywhere at their own pace, set their own goals, and follow a customized, personalized syllabus. AI also helps develop engaging games, quizzes, and other activities that tailor lessons to students’ interests. Four depictions of “how artificial intelligence and chatbots might be used for cheating in college”, as envisioned by the AI-powered DALL-E 2 image generator (OpenAI).

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How is conversational AI used?

Conversational AI works by using a combination of natural language processing (NLP) and machine learning (ML). Conversational AI systems are trained on large amounts of data, such as text and speech. This data is used to teach the system how to understand and process human language.